AI agents are already in production — handling customer conversations, running internal workflows, and making decisions that once required a human. The landscape is shifting month over month, and knowing what's real versus what's overhyped has never mattered more.
This session is a practitioner's tour through what every leader should be tracking: what's actually shipping at scale, what separates deployments that hold from pilots that stall, and where multi-agent systems have earned their credit — and where they haven't.
From there, the focus shifts forward. Four forces are reshaping how organizations think about agents: workforce design, vendor strategy, security posture, and the economics of running them at scale. You'll leave with a sharper read on which trends carry real weight — including a few the analyst reports haven't caught up to yet — and the right questions to bring back to your team.